Press question mark to learn the rest of the keyboard shortcuts General questions about BLD. NZXT Support Center. Checking through various Reddit posts you can see complaints from owners of the NZXT H1 that systems built into these cases can emit smoke or even flames when powered up. https://www.reddit.com/r/NZXT/comments/k487zo/wanted_an_nzxt_case_for_a_while_decided_to_go_all/, https://www.reddit.com/r/pcbuildingsimulator/comments/jt4svd/my_full_white_pc_build/, Sign up for the newsletter on our website, sign up for the newsletter on our website, A Message From Our Ceo, Johnny, Regarding The H1 Safety Issue. NZXT contains reddit coupons and policies? Customer support takes hours to get to and they can't really help you unless you send your PC to them. 2/1/21: We published a message from our CEO regarding the H1 safety issue: nzxt.co/h1-safety-issue. NZXT opened their revamped H series of cases a few months ago with the H200i, H400i, and H700i, which are all mostly differently sized versions of the same case.The H500/H500i is … NZXT has identified a potential safety issue with H1 cases and we are working with the United States Consumer Products Safety Commission along with the proper global authorities to notify our customers and provide them with a solution. You just don't put out this sort of safety notice without any further details, then refuse to provide more details via the announcement medium, and then also don't respond at all to email enquiries to the address as directed! Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. ), Or they could replace our current one for free . Like disturbing the screws for the PCIe riser could trigger it/on first assembly when the screws are first going in. I don't know if the cases are safe to use. With NZXT CAM’s profile sync feature, you can also create themes and performance settings that seamlessly change based on the game being played or the time of day. NZXT is committed to serve our customers with the highest quality of service that we can provide. There is even the NZXT Discount Code Reddit for you to access at the new channel. NZXT is a leading manufacturer of computer cases, cooling, motherboards, RGB lighting and fan control, empowering the PC gaming community with refined hardware solutions since 2004. nzxt h500i got issue sw switch power button part my nzxt h500i got issue about the switch power button part. Returns are not allowed beyond 30 days of the purchase date. The NZXT H510i may look like the H500i at first sight, but this is just the natural result of an extremely good, solid design mentality as the case still looks as great as ever. Promoted articles. In case you need it, here's the information (from an archive of the nzxt website). a top screw has caused 1 case screw on the case to spark and possibly catch fire. The N7 Z590 is based on the recently announced Intel Z590 chipset and will be hitting shelves in April 2021. I fail to understand why I’d have to email support to get more information which further delay things. Features: NZXT fills all the basics with a board supporting 2.5Gbe, Wi-Fi 6, and USB 3.2 Gen 2. Reddit user riboflavin0514 replied on NZXT's reddit post his experience of the NZXT H1 safety issue which the user describes as a "fire hazard". Awesome that you got the response.. after their initial email yesterday.. crickets. By using our Services or clicking I agree, you agree to our use of cookies. About BLD. I got my screws today, install was painless. Luckily I have a h510 but I’m probably not buying another NZXT product after this catastrophe of a safety issue and they’re complete inability to deal with it professionally. Do we have to wait until Monday for a resolution? , says Riboflavin0514. As with our previous N7 motherboards, the N7 Z590 will be powered by NZXT CAM, which gives you the tools to get the most out of your build. Sign up for the newsletter on our website, follow us on Twitter, and join our Discord community to find out when the N7 Z590 becomes available! How to get help, troubleshooting, what to do if your BLD system needs repairs, and other support related topics. Johnny Hu, CEO of NZXT, has apologized to customers with a … Shouldn’t this information be disseminated ASAP to the genera public. Technical Support. Looks like you're using new Reddit on an old browser. It was taken off probably at the request of NZXT. 12/4/20: We have updated the blog post and provided information on a temporary fix for the H1 safety issue while you wait for your repair kit. At least tell us exactly what the problem is so we can check our cases to see if the issue applies to us. You make great products NZXT but any issues of safety need to be handled with high priority, and as it stands we still don't have official confirmation of the exact nature of this fault. Users will be able to easily set up fan profiles based on the temps of their CPU and GPU. If there is a risk of fire for those of us who already own the case, can you please share with us if they are at least safe to continue using, or the warning signs to look out for? ... We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. Just because a … BLD Orders and Shipping FAQ Order Issues Master Article H1 Case Safety Notice What Graphic Cards Are Compatible With The Kraken G12? NZXT Support Center. English (US) Deutsch ... NZXT Support Center. Contact Support by phone (800) 228-9395 or submit a ticket here. When announcing this on Reddit, NZXT did not report what the safety issue was, only that the issue only impacts "a small percentage of cases" and that the company are "developing a simple-to-use repair kit" for their H1 enclosures. Just build your own pc. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The latest addition to the H-Series, the H500 and H500i compact mid-tower ATX cases are both stunning and an excellent value. Press J to jump to the feed. We love seeing your incredible N7-powered battlestations on Reddit, Discord, and social media. As a result some of my friends are now pushing me towards either the NR200 or NCase M1 lol. This is unacceptable. EDIT 2: I've just received a response from NZXT support (including offering a repair kit) but it contained no additional information. Are there any steps we can take in the meantime to make this more safe? Until now we don’t have much information other than knowing we have a potential fire hazard at home. We just made an email address to expedite these requests so please contact h1support@nzxt.com for more information. NZXT N7 Z490 - N7-Z49XT-B1 - Intel Z490 chipset (Supports 10th Gen CPUs) - ATX Gaming Motherboard - Integrated I/O Shield - Intel Wireless-AX 200 - Bluetooth V5.1 - … NZXT PRODUCTS Customer Support Build Guides Blog Facebook Twitter Instagram YouTube Twitch Steam Reddit Discord HARDWARE REVIEWS BitWit Ed TechSource Gamers Nexus Hardware Canucks Linus TechTips Paul’s Hardware PC Gamer PC Perspective TechPowerUp Tom’s Hardware PCDIY SUBREDDITS r/NZXT r/BuildaPC r/BuildaPCforMe r/BuildaPCSales r/GamingPC … 12/28/20: We are now shipping out H1 repair kits and they should start arriving to customers who requested them as soon as this week. Half a month and still nothing is sending out? However, with the update, you will find various subtle but mostly justified changes that certainly warrant a new model number. NZXT posted a thread on its sub-reddit entitled “H1 Safety Issue.” The post reads as follows: ... ROCm 4.0 supports a new, open-source compiler … I did contact support 12 hours ago but appreciate the office is closed today. Using the built-in RGB ports, you can utilize any RGB with 3-pin port compatibility and set lighting profiles within NZXT CAM to create a custom look that suits your style. The N7 motherboard has always been a labor of love and we consider our community a huge part of what has made it essential for so many builders. I've owned the case since late June/wary July.. is there a with that batch? (15 hours with no response and counting). EDIT: unfortunately I have not heard anything else since the announcement of a fault/recall, even via the 'expedited' email address. Can we at least get information on how to ascertain if our unit have the potential problem or if there are any temporary measures we can take while we wait for the replacement screws? Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the [email protected] The NZXT H1 features a tinted tempered glass front panel with a dual chamber airflow layout for the GPU, CPU and PSU, supports mini-ITX motherboards and graphics card of up to 305mm in length. , says Riboflavin0514. If there is a safety issue with the product, please disclose its exact nature so as consumers we can decide if continuing to use the product is an acceptable risk. This notice went out on a Friday, so does this mean we're going to have to wait all weekend with an unsafe computer that we can't use (during the time we would be most likely to want to use it) before we get any update? What are the chances this pause of sells will result in you guys refreshing the h1 with a gen 4 riser and 750w psu? This delay could potentially cost someone their livelihood, or worse their life, if a fire were to start. NZXT seemed like a good option but their build quality is just subpar. I still don't know the nature of the fault. How far back does this go? It mostly re-iterated the staff responses available in this thread, and remains ambiguous. They’re not even doing a recall, they’re making people repair it themselves. Thank you and we apologize for the inconvenience! NZXT Order Inquiries. Through a rather short Reddit post, NZXT has urged H1 owners to reach out to the company's customer service team through the h1support@nzxt.com … Press question mark to learn the rest of the keyboard shortcuts. We’re super excited to tell you about the newest installment in our N7 motherboard family. Optimally built for video editing, graphic design, content creation and gaming Looks like fire hazard based on this now removed post from Central Computers: https://webcache.googleusercontent.com/search?q=cache:9bAEH7EYHhQJ:https://www.centralcomputer.com/nzxt-h1+&cd=1&hl=en&ct=clnk&gl=us&client=firefox-b-1-d. That's what I'm wondering too. Contact our support team. Absolutely, It supports reddit coupons. We can’t wait to share more information with you about the N7 Z590 in April and we hope to see you then. NZXT BLD Support Center. What was mentioned earlier isn’t everything. Really not a great way to treat your customers base. 2/12/21: The United States Consumer Product Safety Commission has published information about the H1 recall on their website. Hotdeals.com has collected and organized the newest NZXT coupons and discounts. It seems like it’s the kind of issue where the fire would have happened if it were going to happen. I did not notice the issues others have states about not being able to get to the screws because they are slanted. lol (no really please make a gen 4 riser cable for us to buy! In the meantime, sign up for the newsletter on our website, follow us on Twitter, and join our Discord community to get the latest news on everything we launch to make your PC gaming experience excellent. We will reveal the full list of features of the upcoming N7 Z590 when it launches in April 2021, but we’re just too excited to wait to tell you about it. On AMD, it supports AM4 CPUs, and on Intel, it supports all LGA115x sockets, as well as 2011-3 and 2066 with a square Independent Loading Mechanism (ILM). many of us have thousands of dollars invested into a computer, all housed inside your case.... and it would be really nice to know if it will burst into flames or kill my components. Reddit user riboflavin0514 replied on NZXT's reddit post his experience of the NZXT H1 safety issue which the user describes as a "fire hazard". I don't know the timescale of the fix.